I am having the exact same problem with PI!!! I have been working on it for over 2 months!!! I finally got them to send bme a bill instead of an invoice, they only put one code down and " bundled" The bill. My insurance company is paying, but only if I give them a detailed bill. I keep getting the "I will call you back later today" and then nothing.
Also had horrible experience at the Downey clinic they use. Someone elso on his site was reduced to tears by one of the nurses.
I also needed to talk with Dr. Harris, my treating phsc. and DAILY calls to him for over a week got the same "he will call you back later today" and he didn't for over a week, and then only for 10 minutes, in a hurry.
Buyer beware, and maybe a good idea, buyer avoid.
By the way, later today probably, I am going to email Dr. Arata directy with this issue, and CC it to the general mail box so Chrissy knows I am talking with the boss.
Someone there must know how to pepare an insurance bill. I have all the codes from Jessica before she left on maternity leave.