I was diagnosed 13 years ago with MS..my mobility is limited and I use a cane to get around. My neuro and physical therapist felt that a scooter would be benefical for my daily living/social recreation..my health insurance has a denied a pre-authorization submitted by a DME company, their reason being that the scooter "is a transportation devise. It does not treat an illness nor serve a medical purpose. It is useful to a person without a disease or disability". They told me that I can appeal their decision but they are now giving me the run around; and get this I work for this same insurance company who insures me. I, in no way want to jeopardize my job, but in order for me to have any "quality of life" beyond the daily grind, I feel that a scooter would help since I can only walk with the cane for short distances.
Any advice or suggestions would be greatly appreciated. I have to write an appeal to the insurance co within 180 days and I am at a loss as to where to begin