betsyann wrote:Now the battery is dead and since she has switched to a HMO from Medicare, they say they'll come help her as follows: she pays them $400 CASH (not even debit card), they give her a loaner and take the chair to their shop which is about 2 hours away, and will replace battery and bring it back.
Smells fishy to me. I realize batteries cost $160 online and there is travel time and gasoline to consider, but what's with the CASH?
I've never had to deal with wheelchairs or their batteries before, but the cash deal certainly does sound fishy. Since you know the price of the battery, do they provide an estimate of the costs for pick-up and delivery and the actual battery replacement labor? Here's another thought (from someone who worked as a professional auto mechanic for 10 years), how difficult is it to replace the battery? Do you have or can you get a service manual for the wheelchair? It's sometimes amazing what you can find on the internet. I recently found a complete teardown manual for a family member's laptop detailing everything down to every last little screw and plastic clip. Anyways, if you are someone you know has the ability to do the work, then it would certainly save a few dollars by purchasing a battery and replacing it directly. As someone who has rebuilt engines and manual transmissions, I can't imagine that a wheelchair battery should be that difficult. I would think that the owner's/operator's manual might even cover the procedure.
We don't even know how to look for a shop closer to her home, which is a suburb of a metropolitan area, not in the boonies.
Forgive me for mentioning the obvious as sometimes these things get overlooked but have you tried the phone book?