Jynepher wrote:Well, I have the answer, and it was user error.
Since this was a costly lesson to learn on my part, I definitely feel the need to share my experience.
We were pulling off the cap remover withouth having the bottom part of the auto-injector attached.
Bottomline, put the auto-injector together completely, and the last step should be taking off the cap. I tried it last night and had no problem with my injection.
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