Sometimes problems with the ThisIsMS site can be due to a corrupt cookie. I have decided to post this information here in case anyone needs help resetting their thisisms.com cookies.
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What operating system and web browser are you using?
If you're using Windows XP and Internet Explorer, then try this...
Open up Control Panel
Open Internet Options
This brings up a dialog box with multiple tabs.
On the General
tab there is a Browsing History
Click on the Settings
button and then click on the View Files
This last button brings up a Windows Explorer window that displays all of your cookies. These are small text files that can contain bits of information about some of the sites you've visited. Carefully delete any that have file names that have @thisisms.com
in the file name.
Note that you can also access your Cookies directory by going straight to Windows Explorer and viewing the following directory...
C:\Documents and Settings\"user name"\Cookies
Note that "user name" will be your windows user name not your ThisIsMS user ID.
After you have deleted all of your thisisms.com cookies, open up Internet Explorer and log back into the ThisIsMS site. This will reset your thisisms.com cookies.
If you're using Firefox, follow this procedure...
from the Tools
In the Options dialog box, click on the Privacy
In the cookies section, click on the Show Cookies
Select the thisisms.com
cookies folder so that it's highlighted.
Click the Remove Cookie
Afterwards, close Firefox and restart it and log in to the site.